Refund policy

While we do not accept returns, we understand that issues may arise with your order. If you receive a damaged or incorrect item, we will issue a full refund, provided that you submit proof of the issue (such as a photograph) within 7 days of receiving the item. Please contact our customer support team to initiate the refund process at Info@Imaginaireshop.com. If your order has not been delivered within the 30-day time frame, and we cannot provide a suitable resolution, you may be eligible for a full refund. Please contact our customer support team for assistance.